Plain Language Spectrum: Every Step Counts!

>>Good afternoon and thank you for joining
us for today’s June PLAIN Meeting.>>Katherine Spivey serves as the General. services administration’s plain language launcher
where she coordinates GSA’s plain language program. She is also the chair of the plain language
accident information network known as plain as well as a trainer and she teaches plain
language courses for DigitalGov University and numerous other federal agencies. In 2015 she was the NextGen public service
award finalist for exemplary leadership in her plain language work. I will go ahead and turn it over to her .
>>Thank you. This is a departure from our usable plain
language training where we focus on to — different aspects of explaining the basics, I have been
thinking for some time that so many people I talked to — I tell them I do plain language
and they say oh I wish you would come to my office and write our stuff and sometimes that
is very complementary and sometimes not but I was thinking that so many people come to
plain language or the issue of plain language in communications from a position what they
perceive as very little power. And I only get this one it has been approved
and I cannot make any changes or I am only supposed to fix typos or whatever it is. I have been thinking for a couple of years
that really we don’t get plain language right out of the box first draft every time. My first drafts look as bad as anyone else’s
drafts. But there is a spectrum. We’re seeing a lot more sort of ranges on
things lately and I was trying to figure out how can you move into plain language if you
are not feeling 100% secure or you haven’t done of a lot of it or you’re interested and
you think it’s important. How can you move forward [ Indiscernible ] ? So,
that is what we will be talking about today. The steps that you can take on the plain language’s
spectrum.>>One of the questions that always comes
up of course is what is plain language? There is a variety of ideas about it but essentially,
plain language is communication that your audience can find, understand the first time
they hear or read it, and it use what they have found to meet their needs. There are the three elements there. Just to clarify, as I often say, we use a
couple of different terms for this pet there is plain language, plain writing, plan communication. Clear communication. There are a number of different terms I can
really only address plain English because that is the language I know but there are
other efforts around the world for plain and indeed clear communications in all of those. Just so you know, just because I say plain
language it doesn’t mean it is not plain writing or plain English. All of those term should apply.>>These are the three. Your audience has to be able to find information,
understand it the first time they hear or read it and they have to be able to use what
they have found to meet their needs. Those three elements. All of those three have to apply for it to
be plain.>>Who wants to read this? Generally in an in person class I say raise
your hand when you stop reading and some people cover their eyes immediately when they see
this. It is junkie, hard to discern, hard to find
out what you are supposed to do. However, how many of you have gotten that
kind of information? Get something, it’s a wall of words, several
large paragraphs, there are no headers, nothing to break it up. Nothing to do with the blank spaces as designers
call it. Sometimes you get that content and speaking
as a person who has received content like that sometimes you have the ability to make
changes and sometimes you don’t. And one of the first steps you can do — what
are the first steps you can do — the baby steps or what I like to think of as wholesale
editing and making everything plain language but the baby steps for that are first, not
editing at all. This is a huge thing because they are so used
to figuring only the editing on a sentence level and there is a huge part of that that
is important if you have seen plain language training before you know but that goes into
it. The baby steps are breaking it up. Put in headers, you can go back to the original
person and say I didn’t edit any of your words. Sometimes that is what they want to hear. I didn’t change your language. I just added some headers where I felt they
were appropriate so that people would know they would know what to expect as they were
reading a particular section. That is a baby step. Sometimes it can be introduction, overview,
whatever definitions and sometimes that can be an important thing but people to read. Any guidepost you can offer how can people
get fastest to the information that is a good baby step of adding a header.>>And again, you are not changing words
and white space. And one of the things that this does is it
breaks up paragraphs. On the left of this — from a draft blog. It starts IT services team and the next one
is we measure our success. There is a lot of plain language already. There are pronouns, heavy emphasis on verbs,
all of those things but the baby steps — breaking that long first paragraph node editing from
that and it will be a lot easier to follow. It is difficult to read across particularly
electronically in — unless you’re using a roller. It is easy to slip a line — their eyes go
to bulleted list and that is something they are always looking for that has been broken
into 2. We measure our success — customer industry
feedback is an important tool. Listening allows us — those are three key
concepts the all work together for the paragraph. And the ends is a summary of words so whether
it is and IT schedule 70 solution, and [ Indiscernible ] or another I to — IT we have the right
solution. You have packaged in a way that will encourage
people to read it. There has been no editing. This is just formatting. Even if you get a giant paragraph and all
you were able to do is to break things into one, two, three paragraphs. That is still a significant step forward. And sometimes it is very difficult to go back
to your boss — I have been in that position where my boss brought me something and said
this needs to go up on the web. It has been approved by everybody and the
lawyers. As if that made it particularly excellent. And I looked at it and I thought this is going
to be really really hard to follow. But to go and say look, these paragraphs were
a little long for web writing. I broke them up. I didn’t change any words. Sometimes they just want to hear I didn’t
change your words. Sometimes that is just what they want to hear
that it is a huge benefit to the reader to have it run can up.>>This is just a reminder for breaking up
and — paragraphs and sentences. I was just working on some material the other
day these were enormous. They were five, six, seven lines long and
I was losing what the[ Indiscernible ] was trying to convey. Were also a natural stopping point for a sentence
is where I stopped and then I started the sentence again. Take pity on your reader. Your reader is not your enemy. You want your reader to understand what you
are conveying and not get lost and go back to reread sentences and paragraphs. This can sometimes be very hard sell. Particularly in the government to introduce
pronouns. You can say look we are just trying to reach
out to people and in convey what it is they need to know or do and what we do for them
you might as well make that relationship exclusive. This is still a baby step and it is a little
bit more than formatting because we are changing the words. If you have updated the pronouns consistently
and there is no consistence there confusion there we’re trying to make it easier for people
to follow what we are saying. They know that if I am writing something from
GSA, I can say we or our team or us. And that they are you or your agency and things
like that. People are beginning to expect this in web
writing and if you insist upon referring to referring to yourself in the third person
they see that as offputting and standoffish.>>This is another baby step. Another big one and this is moving into changing
words and editing but it is still a useful thing to be able to do. Is to change inappropriately passive voice
to act of. Or at least to raise the question because
sometimes, that is what passive voice does. It leaves the act or unknown and one of the
biggest examples of that and government writing is of course the sentence mistakes were made. It very carefully does not explain who made
the mistake. However, people are very quick to assign responsibility
and sometimes incorrectly. And I should add, also that the passive voice
can be completely grammatical when the actor is unknown. However, sometimes it is overused, people
get into bad habits and they right in the passive voice and they are not thinking how
the reader will take it. This is one of the things you can query. It is something you can go back and say did
you mean to say this? Instead?>>The issue with the Yoda quote if no mistake
you have made, losing you are. A different game you should play. That is amusing quint it is one character
in a movie or a series of movies. Very fun. If it is everybody at work all the time, your
brain is being forced to rework each of the sentences to make sense. English sentences rely on subject for object. Somebody does something. If you invert that order, you are forcing
the brain to do more work. To you want your reader to focus on understanding
your sentence? Or using the energy to do what you want them
to do after reading that sentence? As I think at the end of the day, brains are
only so big. Another thing that you might find useful and
this has gone all over social media — that one of the best ways to tell whether a sentence
is passive voice or not is to see if you can add zombies. For example, mistakes were made by zombies. You could reconstruct that sentence to read
zombies make mistakes. That was then passive voice. If you did not grow up doing sentence diagramming
for fun, if this is not the sort of think that you really enjoy, you can try the adding
by zombies to see if it fits your sentence. If it makes sense after that and is passive
voice. You should at least query moving it to active.>>So, messaging from the audience perspective. That is not really a baby step. That is a huge step but that is the whole
point. Remembered the definition your audience has
to be able to find it and understand the first time and use it. That is writing from the audience perspective. That is reader centered organization. However you want to phrase that. That is the main step in that is beyond baby
steps. All of your steps are leading up to that. And that is where you are able to read it
as if it were your reader and to go back and to push back and say — you know, I am not
sure if this makes sense. This really seems to imply that they should
do this and I thought you had said they were supposed to do that. You are standing up for your reader and standing
up for your audience here I’m not sure this is the message we wanted to put out. This takes guts, this takes an element of
risk taking, I have never said this was particularly easy. But you really do have to take is this a message
that our audience will understand? If you are not carrying caring about that
then you have no business sending it out. If you want them to do something. Generally, that is what happens. We do and — transactional writing. Sign up for this, make sure you have done
that. Reboot your computer. What ever the instructions you are giving,
it has a point. No one sits in a room turning straw into gold. Just for fun. We always have a purpose for our writing.>>These steps, that is the things like whitespace,
formatting, pronouns, active voice, are things to make it easier for your audience to find
out what you want but the culmination of that is when you are writing for your audience
and to make it easier for them to do what ever it is you want them to do.>>Until we get new keyboards and new capabilities
and I’m sure Justin Herman is working on as we speak, until we get the capabilities to
turn everything playing with the hit of a button. I’m waiting for that day also. You really have to consider what does your
audience need to know? How can you make it easier for them to read
or scan it? And to make it easy to do what it is you need
for them to do? They need to be able to find it, so hiding
it in page 65 of 120 page PDF is not making it findable. They have to understand it the first time. How many of you have gotten emails that you
have read six or seven times just to figure out what am I supposed to do with this? And then they have to be able to use what
they have learned to meet their needs. People come to websites, people answer emails,
for a reason. They are not just chatting.>>That is really the plain language spectrum
— Every Step Counts!. Every step that you make toward it even if
you are doing what you consider very baby steps. That is still making it easier. Janel, I’m sure we have lots of questions.>>We have a couple of questions. The first one is from Carolyn. She asks on the issue of pronouns is it preferable
to use they them to maintain a sense of using gender neutral language?>>That is tricky. I think that what I would do instead of that
is move towards second person you, to get around that. Simply because that is a little bit more inviting
and then you can refer to your agency or [ Indiscernible ] using first-person.>>A very good question.>>I think that comes up quite a bit.>>Another question from Jamie, asking — thank
you for a great presentation. I think sometimes we overlook the role of
formatting in our communication. We get bogged down with the words. Focusing on formatting and other baby steps
is a great approach to reach an audience who may feel overwhelmed about plain language. More of a comment but.>>Thank you very much. I think also that a lot of us are overwhelmed
by our inbox. I was teaching and presenting and briefing
the last couple of weeks and I got — generally when — I’m joking, I say how many of you
want 20 more emails? And I swear, people shudder. Anything but that. Or two more phone calls. And I feel like I will have to call emergency
services because the mere prospect of that. There is a lot of overwhelming going on. I was thinking exactly that. That there is so much going on and we do — a
lot of plain language happens at the sentence level but maybe you can at least start their. There is nothing wrong with where you start
as long as you start.>>Okay. You mentioned obviously the formatting example. Are there any other tips for the first thing
you should do, to make what you are writing in plain language or more clear I guess?>>It can seem overwhelming.>>It does seem overwhelming which is why
we do break it into steps and [ Indiscernible ] process because if you think about writing
and editing, drafting and editing my drafts are is messy is anyone’s. I have posted notes, I try to type it and
realize it is entirely wrong and that is not what I meant to say. There is continual going back. But I try very hard not to focus on plain
language at the beginning. Sometimes it is difficult and I will find
myself writing or I am copying something from something else and I say oh, that is passive
voice. I’ve been writing around it, and I have to
fix that. It is different steps because the brain cannot
do everything it wants. I generally look for — can affix the acronyms? That is one pass. Do I have any bad passive voice or inappropriate
passive voice? How about — there is a bulleted list, better
scope that out although I will say that I now think and bulleted lists. [ laughter ] I don’t know how this happened. Just to again, not make your brain responsible
for everything out wants and to distinguish between — I will try something like write
something and go get a cup of tea and come back. Even that little space even if it is just
five minutes, at least I am looking at it was slightly fresher eyes and I’m not feeling
in things that I think are there, I’m trying to see what is actually there.>>That seems like a long-winded answer.>>Those are all tips that are important and
I like that you think and bulleted lists. [ laughter ]
>>Question from Greg. He asks how do you approaches when you are
editor and/or supervisor is the one pushing for passive voice? And I will add a follow-up question to that
how do you get buy-in from senior leadership also?>>That’s a good question because part of
that is you are building trust and building credibility. And one of the things I do is I try to only
make helpful suggestions. I don’t make things like happy to glad word
substitutions unless is going to change or improve something. The thing about passive voice is I realize
and it was a hard lesson to learn, not everything as — is is interested in grammar in plain
language as I am. And sometimes you go up to someone and you
say hey that thing you wrote, it use of passive voice quite a lot and it helps to say something
like — I’m concerned about something in your writing that may be weakening your point and
making it less effective. One of the things I totally stopped doing
which was very smart to me is don’t refer to writing as good or bad. It is effective or it is not quite as effective
as we hope. That moves it to really what we’re doing which
is transactional writing. Sometimes you get people to write novels in
their spare time and more power to them but we are not judging the writing as good or
bad. We’re just saying I think that if you want
people to do something and this is specifically passive voice that the way you are writing
it is making it — equivocal. You’re not sure who is supposed to be doing
what. And specifically, if there is something that
people need to do, if you are giving instructions you should use command voice. To break it down and make it clear help them
get the writing to do what it needs to do you’re not saying they’re bad people for writing
and passive voice this is where it will be more likely to do what you want. Your mileage may vary of course. Good or bad effective are not effective is
really helpful.>>If you say good or bad people focus on
that and they don’t listen to the suggestion.>>Effective or not effective as we hope it
would be. Course there is also the thing and this is
sort of a drawback, I feel the any writing can be improved. I go back and look at things I have written
and I say why didn’t I do that? You just have to let that go.>>So, we do not have any more attendee questions. We will give people a couple more minutes
to type their questions but you provided your email so we can send the email out along with
the evaluation survey.>>We will send the slide deck, and also send
everyone to link to the recording when it is available. Are there any resources that you recommend
other than trainings like this or plain trainings or anything that you find this helpful if
let’s say I wanted to brush up on get practice.>>There is the plain language guidelines
on plain and that is if you will, the expanded version with many more examples
of all the plain language guidelines and that is a very handy resource. There is also a variety of people on social
media talking about plain language and one of the things I have found the most helpful
is really and this is how I do my email, when I get an email I look at it and say, am I
supposed to get this or does this get deleted or is this just a calendar invite. And then, I look at it and I say okay. This is a good example or a good example of
plain language or more often ineffective writing because of whatever. I have a whole email folder of examples. When people say, I have heard you talk about
plain language and I don’t have a clear picture. Can you show me what you mean? It is helpful to be able to say okay, this
is somebody else’s email it is not the person who is asking and not something that I wrote
but here is where to my mind, it veered off course or became confusing. And you look at it and say okay. Here are some of the things that we could
do. Here is an email that is all one paragraph
that is hard to follow. And people say oh yeah. I have seen those and I get those in my email. You’re trying to build commonality. Or you say, this sentence I just did not get
it. I wasn’t sure if someone to started typing
randomly and that can happen. Just to say, here are some examples from everywhere. All the emails that I ever get. They may possibly be — if I save any of the
emails they end up in my example file. That will stop a lot of people from emailing
which is not my goal. It is just helpful when you are looking at
material to say what would I do. We don’t have a lot of time for experimentation
and testing but sometimes it is easy to have or sometimes possible to have two versions
and to show them to someone and I have done web content before what I have said okay,
this is what I turned it into using pronouns. Shortening sentences, highlighting the benefit
to the customer or to the user, moving the content around. What gets me a lot and this is a lot of years
in the web field is people like to give history of offices. And I don’t think anyone cares. Is really what you do. Is not we were formed in 1999 and we have
a charter, it can read the — people really don’t care in comparison with what you can
do for them. And that is a very difficult mindset to get
into. To make that transfer.>>We have some more questions from the audience
but I will definitely think twice before I send you an email. It is a good reminder. [ laughter ]
>>I keep reminding myself or you keep reminding me.>>You have any advice for balancing a desire
for customer friendly type with a desire for planer, less wordy language. For example, please submit your form are we
more likely to get the desired behavior from the audience if we ask them nicely even if
it costs us words.>>It is not always fewer words, that is often. I was editing when Janel was reading that
out and I was thinking but I would say is please send us your form. Please send us your application or whatever
the phrase would be. I happened to get a little cranky when people
use things like please don’t hesitate to contact me at your earliest convenience if you have
a question or something like that. That is way too many words. What I would change that too is let me know
if you need help. I think that is probably the sort of thing
that people just in self-defense start glossing over because they know what it means. Please contact me at your earliest convenience. Just in the sense of conveying that urgency. It is not always a question of producing words
but you might see what you’re using to expand. You can convey tone was shorter were’s — you
can be absolutely courteous and polite and plain
this is a comment. When I am asked to write about something I’m
not for me with, I tried techniques similar to your Post-it idea, up the main idea or
point I’m trying to make in the center of a page and two lines from that to the main
ideas and looked at those and put some under the main ideas that this person thought were
good ones and it really worked. That is good to know.>>It is a big help also to know what you
need to produce good writing. I have gotten to the point where I do a lot
of brainstorming on Post-it notes and they are just scribbles they could the two words
an abbreviation and then I just move them around that is helpful for getting started. Remember the difference between drafting in
writing and editing. There are three different processes and you
need to use different skill sets — pencils and Post-it notes — free me a great deal. Whiteboards — I don’t have that same freedom
of expression. Give me a Post-it note and I will go to town.>>You have to realize what will work for
you.>>Those are some good tips.>>What do you think is more effective in
terms of providing plain language suggestions. Working with your team to make changes together
or presenting the team with suggestions and feedback? Defined sensitivities [ Indiscernible ] for
either option. I’m interested in your feedback or the best
way to approach that.>>That’s an excellent point. I have often found that I end up doing the
plain language review which is not a problem but I try to convey to everyone that it is
a skill that they can pick up as well. That will mean that I could never go on vacation
and that would be bad. I try to say, I have developed the skill and
I’m interested in training other people on it. One of the things that I was able to do once
when I was reviewing a blog was simply to say, hey, person who wrote the blog. Watch how I edit and honestly tons of that
was that paragraph is too long. I was stepping back, I wasn’t even reading
it. I was just looking at the shape of the blog
and saying — this needs bullets, this needs to move to the top. I meant to say earlier when I was asking about
editing that often, when you write, it is distilling in the magical thinking and writing
process. It is distilling in your brained and by the
time you have come to the bottom or the end of what you are writing, you have come up
with a wonderful introduction. Or you have come up with what I would old-fashioned
the call the thesis statement. And one of the most useful things you can
do is take that culmination of all your thoughts and put it at the top. That is often an easy thing.>>Sometimes, when I’m looking at drafts — what
I will find is people have two, three, four or five introductory paragraphs. And you have to sort of step back and say
okay, you get one. Pick one introductory paragraph. What is the one that conveys what you want
right now. But it often takes and I’m not saying it’s
easy to edit your own work. It is not. Following the plain language tips can help
but it is best I think sometimes at least to show it to someone else and as I was doing
this sort of reformatting more of the blog, I was saying this section needs a header because
this is where you are talking about a new topic. Dissection down here moves to a different
topic. And I don’t think he had ever been talked
to about hitters before. Nothing bad about him I just said this is
what the shape of the blog should look like. And no one can see me but I am waving my hands
around.>>Sometimes get back to your point of what
is the best way to show — is helpful to have before and after. It is often very good to get someone else’s
you’re not starting with a team please — this came out of the magical folder, this is an
illustration of how plain language would improve it or make it more effective. I want stash it was a five-minute venture
job for plain language. I had a coworker say I want to write this,
it needs to go to the senior team and I don’t know how to make this work and he was starting
with — too many details. He wasn’t giving a focus for the details so
essentially, I said let me take the Google Doc and I copied his last sentence and moved
it to the top, I moved all of the details into bullets and I added a few words. He looked at me as if it were out the me — alchemy,
but this is the point you are trying to convey. These are the details supporting the idea
that you’re trying to convey and this closing point to that list.>>I find that before and after can be the
best.>>Do have an example of places we could find
before and after’s?>>There are some before and after at
>>Do have an example of places we could find before and after’s?>>There are some before and [email protected] That is the website for the plain language
action and information network. There is some before and after examples on
the center for plain language which is the nonprofit lobbying group about center for
plain and I think what you might also do is look at the section — some agencies
have more beefed up plain language pages than others. If you could look for yours and find out if
they have any before and after that is generally also with the teams are listed. One of the things I always recommend, if you
want more plain language training, because that comes up periodically. Check first with your agencies and see if
they have shared anything.>>[ Indiscernible ] plain language into their
communication or how did they do it?>>When I was looking at creating our implementation
plan, I looked at all of the existing plain language pages and two groups, to agencies
surprising to me had a huge plain language effect and one of them was the securities
and exchange commission. And the other is the nuclear regulatory commission. I think that is the rest of the name. Something along those lines. They had really — micro-sites divided to
plain language at their agencies and when you think about it, those are really complicated. I think agriculture has a big program about
how they are doing that with communication. Offhand, I’m not sure I can think of anything. There is the anecdote it is not about a federal
agency but Washington state had a piece of communication go out from the Department of
revenue from Washington state that had a 97% ignore rate and of course, Department of revenue
is interested in money. They redid it with plain language and more
sensible arrangement and they collected 800,000 more than they had anticipated. That is one example. Joe Kimball has a book out called writing
for dollars, writing to please that has a section on different federal agencies that
have used plain language for different purposes and of course that book has a lot of other
things. Other examples as well. What we are also seeing and this is I don’t
know if you can see a direct financial effect but there is a big thing medical literacy,
health literacy of groups dealing with patients or people who have certain conditions. The whole issue of writing to them in a language
in which they understand. It is just really taking off in the last couple
of years because people unless they are medical people themselves do not necessarily understand
the terms. What they are realizing is that is a huge
gap wants they are home, once they are recovering, once they are responsible for their own health
care. In the sense of taking medicine or wound care
or things like that.>>Just the simplest things that the medical
people thought were in plain language were not.>>Interesting.>>We have another question. To the legal staff or [ Indiscernible ] office
Inspector General’s office and Dr. plain language principles?>>That is a very good question. I would say that it differs from agency to
keep agency. But over the world many lawyers are in favor
of plain language because it increases compliance and it increases, decreases the amount of
time spent on enforcement. And that is in almost every aspect of what
the law could apply to. For example, have you ever seen signs I was
just traveling over the weekend and I had to park and I of course, thought this is what
the sign says and I took photos. This is what the sign says. This is what the sign means to say. I think everyone at some point I’m at whether
the car would be towed. That is just sort of user experience, customer
experience, how can you make things work better. I have taught different office of the Inspector
General about plain language principles because they write reports, they want the bread and
taken seriously. They don’t want them just lost over. We addressed certain elements that might help.>>Thank you Catherine. That is all of the questions I have. Did you want to add anything else?>>I can’t give anything but I will as soon
as I shut down the go to webinar. That is what generally happens. But these are the baby steps. There are more complex things you can do with
plain language. You can join the plain language community
of practice, you can pursue — if you can — becoming a trainer. One of the things I have found very useful
if you are not quite ready to make the commitment to become a trainer or what have you you can
gather together like-minded people you don’t have to be doing it all alone. One of the things I have done before is have
brownbag sessions. It helps if you have candy, but that can just
be an added thing. I have had in person brownbag sessions where
I just talk about an issue like descriptive link language and the sometimes people come
and sometimes they don’t. I’ve had office hours where I pretty much
say I will be hanging out in the conference room. If anyone has a plain language issue, join
the meeting space or stop by or send an email. It also helps if you will be a reader for
other people. Because a lot of it — it is the audience
who determines if something is in plain language. Can give you the techniques, can explain the
principles and explain is going to lead toward but it’s the audience. A lot of medical people think everyone knows
what a contusion is. It is not true. They think people know — if you can just
get together a meeting, say that the plain language group is going out for lunch, even
if you are just taking yourself. It really does help. To get it mentioned — there are some books
— gene [ Indiscernible ] looks good letting go of the words. Joe Kimball’s I already explained about. The financial aspects of it. And the examples.>>There is a lot of plain language social
media. I think that may have sufficiently address
that but there is always a lot to say.>>We had one question that came and why you
were talking to other people might be interested in. How can people become trainers?>>The plain language accident information
network holds the boot camp every year or so. And the process works like this. Obviously you make sure your boss is okay
with your doing this and I would check with your team at your agency just to see if they
have anything that they are offering. The sequence goes like this you take the boot
camp. You observe someone teaching and that this
is different from taking a plain language class. Because you are looking to see how that person
is presenting the information pick you’re not actually looking to learn the information
yourself. Perhaps the best thing is to have taken a
class then you take a boot camp, then you observe someone else and the next step is
you code teach with a different veteran trainer. This is to try to expose you to is many different
ways of handling the class — not everyone who comes to plain language is teacher or
trainer with many years experience. Some people come through this cold. You code teach and you teach and are observed
by somebody else. Along the line to get feedback quite here
are some ways of handling this kind of question or I would drop this particular section because
— until you know it a little bit more. Some of the feedback on how to have an effective
training session. Then, we launching into the air to fly on
your running. We anticipate that you will teach at your
agency. We also ask that you teach one or two times
per year because plain has a number of training requests coming in. I do not know the next time we are offering
a boot camp in case that is a follow-up question.>>It wasn’t a follow-up question but I’m
sure a lot of people were thinking that.>>There is one other question about what
you mentioned social media examples. Do have any recommendations of of which types
of social media or where people can find out more about plain language?>>Goes plain lying is the twitter handle
for the — plain is the Facebook group, there is a center for plain language,
there is plain international. If you were in the legal profession, there
is also clarity — I think it is clarity international and that’s plain language for lawyers and
the legal profession. That is a good place to start and of course
you will start seeing people who social media posts that you like and you can follow them
and it assumes the usual viral progression.>>Great. I think that is the end of all the questions
now.>>Again if you think of any other, we will
send Catherine’s email in our follow-up email along with these survey. Please take the time to complete this short
survey and give us your feedback on today’s training and other types of training. It doesn’t have to be plain language but definitely
specifics on types of plain language training you would want. Thanks again and everyone have a great afternoon.>>Thank you.

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